Terms of Use

Terms and conditions for using ISale services

Updated: 12/01/2024 Version 3.0

Introduction

Welcome to ISale! These terms of use ("Terms") govern the use of our website and services.

Important Notice

By accessing and using ISale, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Terms Acceptance
  • By registering an account, you confirm that you have read and understood these terms
  • You guarantee that you are at least 18 years old or have guardian consent
  • You provide accurate and up-to-date information

Definitions

"ISale" or "We"

Refers to DLV Studio and the ISale e-commerce platform, including all related services, applications and websites.

"User" or "You"

Refers to any individual or organization that registers and uses ISale services, including buyers and sellers.

"Service"

Includes all features, tools and services provided through the ISale platform.

"Product"

Goods, services or digital content listed for sale on the ISale platform by sellers.

User Obligations

Your Responsibilities When Using ISale

Account Security
  • Keep login information confidential and do not share with others
  • Notify us immediately if you discover account breach
  • You are responsible for all activities under your account
Accurate Information
  • Provide accurate and complete personal and business information
  • Update information when changes occur
  • Do not use fake identities or misleading information
Legal Compliance
  • Comply with all current legal regulations
  • Do not use the service for illegal purposes
  • Respect the intellectual property rights of others

Platform Services

Services We Provide

Sales Platform

Tools to create online stores and manage products

  • Create and customize stores
  • Manage inventory and orders
  • Integrate payment and shipping
Analytics Tools

Detailed reports and statistics on business activities

  • Revenue and profit reports
  • Customer behavior analysis
  • Marketing effectiveness tracking
Customer Support

24/7 customer care service

  • Technical support
  • Business consulting
  • Dispute resolution

Free Service Policy

Free Commitment: We commit to providing completely free services with no hidden costs.

Free Service Policy

Completely Free Service: Our platform provides completely free services for all users.
Free Service Terms
  • No costs incurred for users
  • Services are maintained and updated regularly
  • No minimum usage time commitment
  • Users can stop using at any time

Prohibited Activities

Warning: Violation of the following regulations may result in permanent account suspension.

Prohibited Activities

Illegal Products
  • Banned goods, smuggled goods
  • Weapons, explosives
  • Drugs, stimulants
  • Copyright infringing products
Fraudulent Behavior
  • False product information
  • Non-transparent pricing
  • Customer fraud
  • Creating fake reviews
Security Violations
  • Hacking, system attacks
  • Spreading viruses, malware
  • Unauthorized access
  • Illegal data collection

Service Termination

Termination Conditions

Termination by User
  • You can cancel your account at any time
  • Data will be stored for 30 days after cancellation
  • Refund unused fees (if any)
Termination by ISale
  • Violation of terms of use
  • Illegal activities
  • Non-payment of service fees
  • Long-term inactivity
Termination Process
1
Notification

Notify 7 days in advance (except for serious violations)

2
Data Backup

Users can download personal data

3
Account Lock

Account is locked and services are discontinued

Contact & Support

If you have any questions about these terms of use, please contact us:

Support Email: support@isale.vn
Hotline: 1900 558 888
Live Chat: Available 24/7 on the website
Address: Doan Ngoai Giao, Bac Tu Liem, Hanoi, Vietnam